Answers to the questions we get most, short guides on how your website is looked after, and a form that puts your request straight in front of us.
Check it from another browser or device first, then send us the address and any error message. If it is urgent, call rather than wait on a form.
(702) 383-1020Tell us the page, the wording or image you want, and anything we need to have. Content updates are covered by your Managed Website plan.
Request an update →Send the page address and a screenshot if you can. Display problems are often specific to one browser or screen size, so seeing it helps.
Report a problem →What is covered depends on your Managed Website plan — if you are not sure what yours includes, ask and we will tell you.
Yes. Depending on your managed website plan, you can request updates such as text changes, image updates, page edits and other website content changes.
Common requests include text and content updates, image changes, contact information updates, business-hours changes, page updates, and changes to links and buttons.
Submit your request through the form on this page. Include the page that needs to change, the content you want, and any relevant images or files.
It depends on the type and complexity of the request. We will give you an estimated completion time when a request needs one.
First refresh the page, then try the site from another browser or device — that separates a problem with your connection or cache from a problem with the site. If it continues, contact us with your website address and any error message you see.
Page speed can be affected by several things. Send us the affected page or pages and we will investigate.
Send the page address and, if you can, a screenshot. Seeing what you are seeing is usually the fastest route to a fix, because display problems are often specific to one browser, screen size or device.
Send us the website address, the affected page, and a description of what happens versus what you expected. That is normally enough for us to reproduce it.
Yes. Websites covered by our Managed Website service are backed up as part of the service.
Your website is backed up according to the backup schedule associated with your Managed Website service.
Yes. If your website has a problem, or you need to recover previous content, we can review the available backups and work out the appropriate restoration option.
Yes. Contact us with your website address and a description of what you need restored, and we will review the available backups and help with the restoration.
It can. A restoration may replace some or all of your website content with the version in the selected backup, which means changes made after that backup can be lost. We will review the restoration with you before proceeding where that applies.
Add it as an IMAP account using the server settings further down this page. Your username is your full email address, not just the part before the @, which is the single most common reason setup fails.
IMAP, unless you have a specific reason not to. IMAP keeps the mailbox in sync everywhere, so what you read or file on your phone matches your desktop. POP downloads mail to one device and can remove it from the server, which is how mail ends up existing on only one machine.
This is almost always the outgoing server. Check it is set to the SMTP host and port below with SSL enabled, and that "my outgoing server requires authentication" is switched on using the same username and password as incoming. Some public and hotel Wi-Fi networks also block outgoing mail ports — if it works on mobile data, that is the cause.
Contact us and we can reset it. We cannot retrieve an existing password — it is stored hashed, so a reset is the only route.
Usually the sending domain is missing SPF, DKIM or DMARC records, or they no longer match after a change. Contact us and we will review the domain records.
Websites included in our Managed Website service are maintained according to the services included in your plan. If you notice suspicious activity or an unexpected change, contact us.
Contact us as soon as possible, and avoid making unnecessary changes to the website until we have reviewed it. Changes made in the meantime can overwrite the evidence of how the problem started.
Plain-English background on how your site is maintained, and on the compliance questions customers ask most.
The fastest requests are the ones we can reproduce without a back-and-forth. Give us your name or business name, the website address, what you expected versus what happened, the page or feature involved, and roughly when it started. A screenshot helps for anything visual.
Content updates are handled in the order received. Simple text and image changes are usually quick; new pages, new functionality and design changes are scoped first so you know what is involved before work starts. What is included depends on your Managed Website plan.
A backup is a point-in-time copy of your site files and database. Restoring rolls the site back to that point — which also removes anything added since. That is why we confirm the target backup with you first, rather than restoring the newest one by default.
Most small-business sites are compromised through out-of-date software or a reused password, not a targeted attack. Keeping platform and plugin updates current, using unique passwords with two-factor authentication, and limiting admin accounts to people who need them removes most of the risk.
PCI DSS governs how card data is handled. Most small-business sites never touch it: payments run through a hosted processor such as Stripe or PayPal, so card details go straight to them and your site only sees the result. That keeps you in the simplest self-assessment category. It changes if you capture card numbers on your own pages — which we would advise against.
HIPAA covers protected health information. An informational site for a practice — services, staff, hours, directions — generally does not hold PHI and is not the part of your operation HIPAA is concerned with. It becomes relevant when a site collects patient details through forms or portals, in which case the handling, storage and any vendor agreements need to be planned deliberately rather than assumed.
WCAG 2.1 Level AA is the standard most ADA-related expectations point at. No plugin or overlay makes a site conformant, whatever it claims — real accessibility comes from structure, colour contrast, keyboard operation and text alternatives. We build to sensible accessible defaults; a formal conformance claim needs a dedicated audit.
Add the account as IMAP rather than POP so it stays in sync, use your full email address as the username, and make sure the outgoing server has authentication switched on. The exact servers and ports are in the table below. If mail arrives but will not send, the outgoing settings are where to look first.
Use these when adding your email to a phone, tablet or desktop mail app. Every connection uses SSL — if an app offers an unencrypted option, do not use it.
| Connection | Server | Port | Security |
|---|---|---|---|
| Incoming — IMAP recommended | secure.emailsrvr.com | 993 | SSL |
| Incoming — POP3 | secure.emailsrvr.com | 995 | SSL |
| Outgoing — SMTP | secure.emailsrvr.com | 465 | SSL |
These guides are general information, not a compliance assessment or legal advice. If your business has a specific regulatory obligation, talk to us about it directly and we will tell you plainly what we can and cannot take on.
The more of this you can give us up front, the faster we can get to a fix rather than asking follow-up questions.
We respond within one business day, and sooner for a site that is down. For anything urgent, call (702) 383-1020.
Not an existing customer? General enquiries go here.